OUR PRIVACY PROMISE (POS Version) The Privacy Act 1988 (Cth) regulates the way private sector organisations, such as Western QBE, collect, use, protect and disclose personal information. We are committed to safeguarding your privacy and the confidentiality of your personal information. We will only collect personal information from or about you for the purpose of assessing your application for insurance and administering your insurance policy, including any claims made by you. Without this personal information we may not be able to issue insurance cover, administer your insurance or process your claim. We, or our authorised agent, may disclose your personal information: • To a mail house (for the purpose of printing and/or delivery of your mail or processing mail you have sent us); • To a financier whose name appears on your policy (for the purpose of confirming the currency of your policy or when you have a claim and the insured property is a total loss, to confirm if the financier has a current interest); • To an organisation who provides you with banking facilities (for the purpose of confirming the reasons for payment made by you to us); • To an insurance agent who is arranging your insurance (for the purpose of confirming your personal and insurance details); • To another person named as a co-insured on your policy (for the purpose of confirming if full disclosure has been made to us); • To another insurer (for the purpose of confirming your No Claim Bonus, to assess insurance risks or to assist with an investigation) or to another insurer or re-insurer who may be located overseas (for the purpose of seeking recovery from them); • To a records management company (for the purpose of recording or storing our records which may contain your personal information); • To an external dispute resolution organisation (for the purpose of resolving a dispute between us or between ourselves and a third party); • To a market research company (for the purposes of conducting market research on our behalf); • To our related entities so that they can also offer you products and services. In addition to the above, in the event of a claim we or our authorised agent may disclose your personal information: • To a repairer or supplier (for the purpose of repairing or replacing your insured items); • To an assessor or investigator (for the purpose of assessing your claim); • To a lawyer or a recovery agent (for the purpose of defending an action by a third party against you or for recovering our costs including your excess or seeking a legal opinion regarding the acceptance of a claim); • To an insurance reference bureau (for the purpose of recording any claims you make on your policy); • To a witness to a claim (for the purpose of obtaining a witness statement); • To another party in a claim (for the purpose of obtaining a statement from them or seeking recovery from them or to defend an action by a third party). Personal information may also be obtained about you from the above people or organisations. In addition we will: • Give you an opportunity to obtain access to your personal information and when necessary, correct any errors to this information. Generally we will do this without restriction or charge. • Provide our dispute resolution procedures to you in respect of any complaint you may have regarding your personal information. Further information can be obtained by contacting us on 133 723.